A study on the correlation between communication satisfaction and job satisfaction of hotel employees

饭店员工沟通满意度与工作满意度相关性研究

Name: Qinghan He

LCSH: Job satisfaction

LCSH: Consumer satisfaction

LCSH: Employee

Abstract: In today's world,the way to seize opportunities, meet the challenges of oneself and industry peers, and gain unparalleled sustainable development power has become a challenge for managers. In terms of the process of hotel operation, the service awareness and service level of employees are very important, which directly affects the operation of the hotel. Nowadays, many hotel managers have realized that the performance of employees directly or even determines the performance level of the hotel. According to the two important indicators affecting employees' work attitude, employee communication satisfaction and job satisfaction show strong influence, which will have a greater impact on the operation performance of the hotel through influencing employees' work performance. Generally speaking, improving employee satisfaction can help to further improve their work performance, therefore, it is necessary to explore the two indicators of employee communication satisfaction and job satisfaction in hotels, so as to improve the hotel performance level on the basis of improving employee experience and obtain more economic benefits. After sorting and analyzing the relevant literature, many scholars at home and abroad have conducted in-depth and meticulous discussions on the relationship between employee communication satisfaction, job satisfaction and work performance, and have achieved a series of fruitful research results. Most of the domestic scholars discuss the theory on the basis of learning from the relevant research results of the West. It remains to be verified whether the conclusions are applicable to Chinese hotels. In view of this, this paper will explore the relationship between employee communication satisfaction, job satisfaction and work performance in Chinese hotels through empirical analysis in order to serve as a reference for hotel personnel management and performance improvement.

Abstract: 当今世界，如何抓住机遇，迎接自身和行业同行的挑战，获得无与伦比的 可持续发展动力，已成为管理者面临的挑战。在饭店经营过程中，员工的服务 意识、服务水平至关重要，直接关系到饭店的经营成效。如今，很多酒店负责 人已深刻认识到员工的工作表现直接关系甚至决定了酒店绩效水平。作为影响 员工工作态度的两个重要指标，员工沟通满意度、工作满意度表现出较强的影 响力，会通过对员工工作表现的影响对饭店经营绩效产生较为较大的影响。一 般来讲，改善员工满意度有助于促其工作绩效水平进一步提升，所以，有必要 探讨究饭店员工的沟通满意度、工作满意度这两个指标，以期在改善员工体验 的基础上促进饭店绩效水平不断提升，从而获得更多的经济效益。 在对相关文献资料进行梳理分析后发现，国内外很多学者针对员工沟通满 意度、工作满意度与工作绩效之间的关系展开了深入细致地探讨，取得了一系 列丰硕的研究成果，国内学者大部分是在借鉴西方相关研究成果的基础上进行 理论探讨，由此得出的结论是否适用于中国饭店有待验证。鉴于此，本文将通 过实证分析法探讨我国饭店员工的沟通满意度、工作满意度和工作绩效之间的 关系，以作为饭店人事管理和绩效提升的参考

Rangsit University. Rangsit University Library

Address: PATHUM THANI

Email: rattanapornn@rsu.ac.th

Name: Jin Maozhu

Role: Advisor

Created: 2023

Modified: 2568-07-30

Issued: 2025-07-30

วิทยานิพนธ์/Thesis

application/pdf

chi

DegreeName: Master of Business Administration

Level: Master's Degree

Descipline: Business Management

Grantor: Rangsit University

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