Exploring the difficulties of english oral communication in the international workplace a case study of Thai Airline Ramp staff based in Bangkok

Name: Nattayanee Junnont

LCSH: Kasetsart University -- Theses. M.A. (English for International Communication) 2023

Classification :.LCCS: PE1116.F55

LCSH: Kasetsart University. -- Department of Foreign Languages -- Theses

LCSH: English language -- Conversation and phrase books (for flight attendants)

LCSH: English language -- Usage

LCSH: Oral communication

LCSH: Communication in organizations

Abstract: The main objective of this study was to explore the problematic English used situations and the difficulties in English language communication as perceived by Thai ramp staff at Don Mueang International Airport in Bangkok, Thailand. The researcher would like to know their problems in English language communication skills when dealing with English at work. The research instruments in this study were pre-interview, questionnaire, and post-interview. The participants of this study consisted of 67 ramp staff from several companies of Don Mueang International Airport in Bangkok, Thailand. The pre-interview was firstly conducted to gain information about their English working environment. Then, the questionnaire questions were created by using the information gained from the pre-interview, based on the framework of Alfaki (2015). After receiving the results from the questionnaire, the post-interview was conducted to gain in-depth information and opinions from participants. The instruments which were used in this study were validated by experts in English, ramp staff and ramp staff manager for ensuring the precise understanding of the questions. The data obtained were analyzed and shown in the form of descriptive statistics; mean, standard deviation, and level of agreement. The findings of the study revealed that the respondents mostly use English at work every day. Regarding the problems of English oral communication at the workplace, the respondents had a high level of agreement in overall problems of English usage at the workplace. English background knowledge and the negative attitudes were the main results which were mentioned by the ramp staff. In terms of English background knowledge, ramp staff mentioned the inability to use the correct grammar including terms and pronunciation. In terms of negative attitudes, being insulted, avoiding communication and nervousness were found in the post individual interviews. The results obtained from this study could be used as valuable data for the company, related department, and ramp staff who seek proper solutions for developing ramp staff’s English language capabilities to enhance the effectiveness of communication at the workplace.

Kasetsart University. Office of the University Library

Address: Bangkok

Email: tdckulib@ku.ac.th

Name: Wannana Soontornnaruerangsee

Role: Thesis Advisor

Created: 2023

Modified: 2025-07-25

Issued: 2025-07-25

วิทยานิพนธ์/Thesis

application/pdf

URL: https://www.lib.ku.ac.th/KUthesis/2566/nattayanee-jun-all.pdf

CallNumber: PE1116.F55 .N39

eng

DegreeName: Master of Arts

Level: Master's Degree

Descipline: English for International Communication

Grantor: Kasetsart University

©copyrights Kasetsart University

ลำดับที่.	ชื่อแฟ้มข้อมูล	ขนาดแฟ้มข้อมูล	จำนวนเข้าถึง	วัน-เวลาเข้าถึงล่าสุด
1	nattayanee-jun-all.pdf	1.13 MB

ใช้เวลา

0.012808 วินาที