Abstract:
The study of the buying decision process of covid related products of fascino drugstore customers in Chiang Mai province aimed to study the decision-making process of purchasing COVID-19 related products of Fascino Pharmacy customers in Chiang Mai Province during the COVID-19 outbreak. The sample group consisted of 400 customers who purchased COVID-19-related products during the COVID-19 outbreak at Fascino Pharmacy in Chiang Mai Province within the past year during the COVID-19 outbreak. The quota sampling was selected from 4 Fascino Pharmacy branches: Hang Dong Market Branch, Suan Dok Branch, Chiang Mai Drug Center Branch, and Suthep Road Branch, collecting 100 sets from each branch. The analysis used descriptive statistics, including frequency, percentage, mean, and inferential statistics, including One-Way ANOVA to compare differences between more than 2 sample groups, including age and average monthly income at a significance level of 0.05. The study found that most of the respondents were female, aged between 21-30 years, had a bachelor's degree, were employees of private companies, had an income of 20,001-40,000 baht, and were single. Most of them bought COVID-19 test kits (ATK), followed by alcohol gel/alcohol spray/alcohol spray, and medicines that relieve COVID symptoms, such as cough syrup, antihistamines, and disinfectants. The cost of buying products related to COVID-19 each time was less than 500 baht per time. Most of them bought them between 4:01 p.m. and 8:00 p.m. The source of buying products related to COVID-19 was bought at chain drug stores such as Watsons, Boots, Fascino, etc. The person who influenced the decision to buy was themselves. The results of the study on the decision-making process of purchasing COVID-related products of Fasino Pharmacy customers in Chiang Mai Province can be summarized as follows: The process of Problem Recognition found that most respondents had reasons for purchasing products related to COVID-19 to prevent re-infection or the next time with COVID, and the reason for using the services at the pharmacy 19 was to purchase products related to COVID-19 for use when necessary, such as treating symptoms, preventing, or checking for their own COVID-19 infection. The process of Information Search found that most respondents searched for information about products related to COVID-19 in terms of properties, and the source of inquiries or search for information about products related to COVID-19 was medical personnel such as doctors, pharmacists, and nurses. The process of Evaluation of alternatives found that the factor with the highest average value was the product aspect, which was overall at a high level of influence on decision making, followed by the price aspect, the promotion aspect, and the place aspect. The sub-factor with the highest average value in the product aspect was that the product had a label indicating the manufacturing date/expiration date clearly, and the product had a label with various details clearly stated, such as ingredients, directions for use, and precautions, etc. In the price aspect, the price was clearly displayed, in the place aspect, there were many drugstore branches, and in the promotion aspect, there were price discount promotions. The process of Purchase decision found that most respondents had someone who was involved in their decision to buy products related to COVID-19, which was themselves. The time it took to search for information from various sources and then decide to buy products related to COVID-19 was within 1 day. Most of them did not have a regular store. The time they used Fascino Pharmacy in Chiang Mai Province was 6 months - 1 year. Content that influenced the decision to buy products related to COVID-19 was videos/images about the product, such as features, how to use, precautions, price, quantity, etc. The process of Post purchase behavior found that the majority of respondents were satisfied with having purchased products related to COVID-19, with the highest satisfaction. Behavior when satisfied with products related to COVID-19, most would recommend friends/acquaintances/family members/relatives to buy products related to COVID-19. Behavior when dissatisfied with products related to COVID-19, most would not buy products related to COVID-19 from the original distributor if infected with COVID-19 again, both products previously used and stores that distributed them. When recommending products related to COVID-19 to others, most were not sure, and in the case of being infected with COVID-19 the next time, they would return to buy products related to COVID-19 at the same drugstore, most might buy them. The results of the One-Way ANOVA analysis to compare the differences between more than 2 sample groups, including age and average monthly income at a significance level of 0.05, found that the classification by age, product aspects that affect the decision to buy products related to COVID-1 9, differed in the sub-factor of the product having a label with clear details such as ingredients, how to use, precautions, etc. The classification by average monthly income found that the product aspects that affect the decision to buy products related to COVID-19 differed in the sub-factor of the product having an appropriate amount of packaging, price aspects differed in the sub-factor of having multiple price levels to choose from, and place aspects differed in the sub-factor of the opening and closing hours of pharmacies from 08.00 to 21.00 hrs.