Abstract:
The objectives of this research were 1) to study the degree of firm innovation, employee engagement, green logistics management, brand equity, and firm performance; 2) to study the causal relationship of firm innovation, employee engagement, green logistics management, and brand equity, which influence the performance of logistics service provider in Thailand; and 3) to examine the consistency of the variables and the causal relationship of antecedents influencing the performance of logistics service provider in Thailand with empirical data. The sample group consisted of 303 primary-level executives and above of logistics service provider in Thailand per company. The research tool was a questionnaire. The data were analyzed using a structural equation model (SEM). The results of the study found that the average values of opinions in terms of firm innovation, green logistics management, and firm performance were at a high level. The average values of opinions in terms of employee engagement and brand equity were at the highest level. The structural equation model had a good fit with the empirical data considering the statistical consistency index, 2/df = 1.307 p = 0.078, CFI = 0.995, TLI = 0.990, GFI = 0.973, RMSEA = 0.032 RMR = 0.014 and was consistent with the research hypothesis that had been established. Firm innovation and brand equity directly influenced firm performance at a statistical significance level of 0.001. Employee engagement and green logistics management had a direct influence on firm performance at a statistically significant level of 0.01. Apart from that, firm innovation, employee engagement, and green logistics management indirectly affected firm performance through brand equity at a statistically significant level of 0.001.