Abstract:
This study was conducted with the aim of analyzing the components of a recycling business model in copper metal in a case study of a company in Pinthong Industrial Estate, Chonburi Province, Thailand. The study is qualitative research using a case study. The sample was selected by purposive sampling and in-depth interviews were employed with the target group. The sample was composed of people at the executive and supervisory levels with at least five years of work experience and involvement for production, marketing, procurement of raw materials, accounting and finance and administration. Data were collected from a total of six people. The conceptual framework for study was the Business Model Canvas, which facilitated systematic business planning through all nine components allowing an overview of the business, enabling work improvement and serving as a guideline for the systematic operations of recycling businesses. According to the results of the analysis of copper metal recycling, the customer base for this business was composed of industrial groups using copper scrap in production, e.g. the copper wire and electrical cable industry, the copper tube and pipe industry and the copper sheet and foil industry, etc. The main activities of the business involve purchasing, sorting and processing of scrap materials left over from production and management of industrial waste through recycling in the form of raw materials or recycled materials in the form of products. Importance is given to product quality development, maintaining customer relations with follow-up on customer needs on a regular basis in order to gain awareness of the properties of the goods required by customers and to directly meet the needs of customers with modern technology in research and development in which the chemical components of the scrap materials can be analyzed. The personnel with knowledge and competence in industrial metals has channels for accessing customers by informing customers about goods and products via websites, trade partnerships, business partners and social networks from attendance at business seminars. Value is given to customers with the creation of knowledge about metals from collection/accumulation to production and product processing. It is believed that presenting value, which is the benefits customers will receive from the goods, is the main reason why customers opt to use the goods or services over the goods and services of competitors. The main values in operating the business include alliances with manufacturers and sellers, headquarters in Japan, and recycling subsidiaries. This business earns its revenue from sorting scrap used in production and giving it added value in the form of raw materials and new products. In terms of the costs of business operations, expenses are incurred in business operations from. materials, employee wages and overheads.