A study of English communication problems of Thai employees in a multinational company

Name: Waranya Sanjit

keyword: Intercultural communication

Othors: Intercultural communication -- Thailand -- Case studies

; English skills

Othors: English language -- Study and teaching -- Thailand -- Case studies

; Language competency

Othors: English language -- Business English

; Language barrier

; Cultural differences

; Multinational company

; ABB Limited

; Saraburi Province

Abstract: This study aimed to investigate English communication problems of Thai employees in a multinational company. A total of 30 Thai employees, working full-time at ABB Limited, Saraburi branch, completed a research questionnaire designed to elicit information about problems in English and also a standardized test of English competency, with three components: listening, reading, and vocabulary. The findings revealed that listening and vocabulary were the most problematic areas for the participants. Regarding their actual competency level, the Thai employees were weakest on vocabulary skills, while both listening and reading skills were at the average level. The results also indicated a strong relationship between self-rated problems in English and competency on the English test, but only for the listening component. Self-reported reading and vocabulary skills did not correlate significantly with the corresponding test score. Some possible reasons for not obtaining this relationship are discussed further, with recommendations that the sample size should be increased as well as the number of items in the English test. Speaking and writing components were also recommended to provide a more rounded and comprehensive assessment of multinational employees communication skills in English

Thammasat University. Thammasat University Library

Address: BANGKOK

Email: preserv@tu.ac.th

Name: Clarke, Alan James Benjamin

Role: advisor

Created: 2015

Modified: 2021-09-14

Issued: 2021-09-14

วิทยานิพนธ์/Thesis

application/pdf

DOI: 10.14457/TU.the.2015.749

eng

DegreeName: Master of Arts

Level: Master's Degree

Descipline: English for Careers

Grantor: Thammasat University

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