Abstract:
The objective of the independent study was to investigate the consumers service using behavior at Japanese restaurants in Pathumthani Province. The total study sample consisted of 385 consumers who used the services at the Japanese restaurants. The data collection instrument was the questionnaire, and the data were analyzed through the application of Percentage, Mean, Standard Deviation, Independent Samples t-test, One-way ANOVA (F-test), and Chi-square.
The results of study showed that the majority of the respondents were female between 24-29 years old, single, graduated with Bachelors degree, were high school / university students, earned a monthly income of 10,001-15,000 Baht, and had 4-6 family members. The consumers focused on overall aspects of the marketing mix factors at a high level, and these aspects could be ranked as follows : product, price, channel of distribution, promotion, people, process, and physical evidence.
The results of hypothesis testing indicated that different personal data on gender, age, marital status, level of education, occupation, monthly income, and number of family members demonstrated no differences in the level of significance of the marketing mix factors in the aspects of product and channel of distribution. However, there were differences in the level of importance of the marketing mix factors in the aspects of price, promotion, people, process, and physical evidence. The personal data on gender, age, marital status, level of education, income and number of family members had relationship with the consumers service using behavior at Japanese restaurants in Pathumthani Province, but the relationship with personal data regarding occupation was not found.