The development of key performance indicator and tool for the evaluation of competency in warehouse management for furniture business

การพัฒนาดัชนีชี้วัดและเครื่องมือในการประเมินความสามารถในการบริหารคลังสินค้าสำหรับธุรกิจเฟอร์นิเจอร์

Name: Khuanwara Potiwara

LCSH: Benchmarking (Management)

LCSH: Furniture industry and trade

LCSH: Organizational effectiveness

LCSH: Performance standards

LCSH: Warehouses -- Management

Abstract: In this competitive economy, most organizations have become more interested in key performance indicators. Key performance indicators have been increasingly important tools in helping organizations to evaluate and improve their performance in order to be competitive and satisfy their customers’ requirements. The purposes of this research are to design and develop a prototype in key performance indicators (KPIs) which could help reflect the problem and evaluate the performance of warehouses. The process of developing KPIs is based on a balance scorecard concept. The development started by studying the warehouse structure, type of products stored, storage pattern, warehouses’ machines and equipment, warehouse problems, and the real work processes. After that, the KPIs of the warehouse were determined. In this case study, there are 40 lists of recommended key performance indicators. The last step was developing the program using Microsoft Visual C# 2005 which is a connecting part between database systems and users. The database systems were developed by Microsoft SQL Server 2005

Mahidol University

Address: NAKHONPATHOM

Email: liwww@mahidol.ac.th

Name: Waressara Weerawat

Role: Thesis Advisors

Created: 2009

Modified: 2553-06-21

Issued: 2010-06-21

CallNumber: TH K45d 2009

eng

DegreeName: Master of Science

Level: Master's Degree

Descipline: Technology of Information System Management

Grantor: Mahidol University

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