Banturng Chantawong. Beach massager and tourism industry of Pattaya city : a case study of Dong-Tan beach area . Master's Degree(Rural Development Studies). Mahidol University. : Mahidol University, 2004.
Beach massager and tourism industry of Pattaya city : a case study of Dong-Tan beach area
Abstract:
This research employed survey research and qualitative method. The
objectives of this research were: 1) to study the process of entering the beach
massager career; 2) the characteristics of service of beach massager provided to
tourists; 3) the customers’ satisfaction; 4) the management of regulations and
measures for the service of beach massagers.
The sample group was 20 beach massagers who work and live at Dong Tan
Beach, Pattaya City, Chonburi Province, and 100 customers both Thai and foreigner.
The other were 20 municipal officers, merchants and beach chair owners. Data were
collected by using questionnaires and in-depth interview form, and then it were
analyzed in terms of frequency, percentage, and descriptive statistics.
Research results revealed that: 1) the process of entering to be a beach
massager career entailed most of them practicing with a teacher for 2-3 months; they
enter their apprenticeship and they are able to afford the fee for place at less than
1,000 baht per month, their work hours are uncertain; 2) as far as the characteristics
of service provided to tourists it was found that most of them received the service of
Thai traditional massagers with oil massage, customers received beach massage
service information from friends, they use the service about 2-5 times, and pay 201-
300 bath each time; 3) in terms of the customer satisfaction it was found that most of
the customers were satisfied with the service, and they expect that they will come to
use service again; 4) for the management of regulations and measures for the service
of beach massagers it was found that the Municipality of Pattaya City has issued the
measures and regulation to control the beach massager service, every beach massager
has to register with Pattaya City.