Abstract:
The purposes of this research were to survey working problems of correspondence section in King Mongkut's Institute of Technology Ladkrabang's according to opinions of registers and general affairs officials and to compare problems in four areas of correspondence section's job performance : production of official letters, receiving and issuing of official letters and documents, the filing and lending system and the elimination of unwanted documents distinguished by each institution. The population consisted of the registers and general affairs officials who have performed their work about correspondence section at King Mongkut's Institute of Technology Ladkrabang's faculties, centers and school of graduate studies, the total number surveyed was 286. The instrument used was the questionnaire about the problem states of correspondence section of King Mongkut's Institute of Technology Ladkrabang with a rating scale of 1 to 5. There were 40 questions altogether in the questionnaire. The confidence value was equal to 0.94 and SPSS for Windows Programme is used to analyze the data. The research findings were as follows: (1) The problem states level of working performance of King Mongkut's Institute of Technology Ladkrabang's registers and general affairs officials by considering the four areas and each area was at the medium. The means level of the problems from the highest to the lowest were production of officials letters, the filing and lending system, the elimation of unwanted documents and receiving and issuing of official letters and documents. (2) By comparison the problem states of working performance of King Mongkut's Institute of Technology Ladkrabang's correspondence section in the four areas and each area of each institution, it was found that the opinions were different in all four areas.